Last updated: September 8, 2026
At Go & Pet, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it within 30 days of delivery, subject to the conditions below.
You may request a return within 30 days of receiving your order.
To be eligible for a return:
For health, hygiene, and safety reasons, certain products may not be eligible for return after being opened or used. This may include opened pet food, consumable products, and certain hygiene or grooming products.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at contact@gonpet.com.
Please include your order number and clear photos of the product and packaging so we can review the issue and provide an appropriate solution.
For returns due to a change of mind or personal preference, the customer may be responsible for the return shipping cost.
If the item is damaged, defective, or incorrectly shipped due to our error, we will review the situation and provide an appropriate resolution.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
To request a return, please email us at:
Please include your order number, reason for the return, and relevant photos if applicable.
Do not send an item back without contacting us first. Our support team will provide the appropriate return instructions.
Go & Pet
30 N Gould St #40524
Sheridan, WY 82801
United States
Email: contact@gonpet.com
We aim to respond to customer inquiries within 1โ2 business days.