Terms of service

Last updated: September 8, 2026

Welcome to Go & Pet. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before using our website.

1. General Terms

By using our website, you confirm that you are legally able to enter into a binding agreement under applicable law.

Go & Pet reserves the right to update, modify, or discontinue any part of the website or its services at any time without prior notice.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information on our website are accurate and up to date.

However, product colors, packaging, appearance, or other details may vary slightly from the images shown on the website.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

3. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

We reserve the right to accept, reject, cancel, or limit any order when necessary, including in cases of suspected fraud, incorrect pricing, product availability, or other legitimate reasons.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

4. Pricing and Payment

All product prices are displayed on the website at the time of purchase.

Prices may change without prior notice. The price applicable to your order is the price displayed at checkout when the order is placed, except in the event of an obvious pricing or technical error.

Payment must be successfully authorized before an order can be processed.

5. Shipping and Delivery

Orders are generally processed within 1–4 business days. Our processing cutoff time is 2:00 PM PST.

Estimated delivery time is 3–7 business days after processing.

Orders may be shipped using FedEx, UPS, or USPS.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or circumstances beyond our reasonable control.

For complete information, please review our Shipping Policy.

6. Returns and Refunds

Returns may be requested within 30 days of delivery, subject to the conditions described in our Return and Refund Policy.

For complete information regarding eligibility, return shipping, damaged products, and refunds, please review our Return and Refund Policy.

7. Customer Information

You are responsible for providing accurate and complete information when placing an order, including your name, email address, billing information, and shipping address.

Go & Pet is not responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.

8. Website Use

You agree not to use our website for any unlawful or unauthorized purpose.

You must not:

  • Attempt to interfere with the operation or security of our website.
  • Use the website to commit fraud or conduct illegal activities.
  • Copy or misuse website content without permission.
  • Attempt to gain unauthorized access to our systems or accounts.

9. Intellectual Property

All content available on the Go & Pet website, including logos, graphics, images, text, product descriptions, designs, and other materials, is owned by or licensed to Go & Pet unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

10. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, advertising, website functionality, and other business operations.

These third-party services may have their own terms and policies, which may apply when you use their services.

11. Limitation of Liability

To the extent permitted by applicable law, Go & Pet will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms of Service is intended to exclude or limit any liability or consumer rights that cannot legally be excluded or limited.

12. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will become effective when the updated terms are posted on this page.

We encourage you to review this page periodically for any updates.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Go & Pet
30 N Gould St #40524
Sheridan, WY 82801
United States

Email: contact@gonpet.com

Customer Support: Monday–Friday, 9:00 AM–5:00 PM PST