Last updated: September 8, 2026
At Go & Pet, we work to ensure that your order is processed and delivered as quickly and reliably as possible.
Orders are typically processed within 1–4 business days.
Orders placed before our 2:00 PM PST processing cutoff will be processed according to our normal processing schedule. Orders placed after the cutoff may be processed on the following business day.
Business days are Monday through Friday, excluding US holidays.
Once your order has been processed and shipped, the estimated delivery time is:
3–7 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, weather, holidays, high order volumes, or circumstances outside our control.
We may ship orders using the following carriers:
The carrier selected may vary depending on the shipping address, package size, service availability, and other fulfillment considerations.
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.
You can use the tracking number provided to monitor your package directly through the applicable shipping carrier.
Please make sure that your shipping address is complete and accurate when placing your order.
Go & Pet is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.
If your order appears to be delayed or you believe your package has been lost or delivered incorrectly, please contact us at:
Please provide your order number and tracking information so that we can review the shipment and assist you.
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
If you have any questions about our Shipping Policy, please contact us:
Go & Pet
30 N Gould St #40524
Sheridan, WY 82801
United States
Email: contact@gonpet.com
Customer Support: Monday–Friday, 9:00 AM–5:00 PM PST